Cancelling an order
- You can ask us to cancel an order by calling or messaging us before it is dispatched (before it is "Out for delivery").
- Once an order is dispatched its GST invoice has been issued, and it can no longer be cancelled.
- We may cancel an order if a product is unavailable or the delivery address is outside our service area. Unpaid online orders are cancelled automatically.
Refunds
- If a paid online order is cancelled, the full amount is refunded to the same UPI account it was paid from.
- Refunds are started immediately on cancellation and usually reach your account within 5 to 7 working days, depending on your bank.
- If money is debited but the order shows unpaid, it is either confirmed automatically or refunded in full — please contact us with the order number if you need help.
Damaged, short or wrong items
Please check goods at delivery. Report damaged, missing or wrong items within 48 hours of delivery with your order number and photos. After checking, we will replace the items or adjust the amount.
Contact
Phone +91 99844 74927 · email packpitara@gmail.com · Monday to Saturday, 10 am to 7 pm.